Frequently Asked Questions
Everything you need to know about your sewing and floor care journey.
What is your shipping policy for sewing machines and vacuums?
We offer standard ground shipping on most orders within the contiguous United States. Due to their weight and precision calibration, certain industrial sewing machines may require specialized freight handling.
Do you offer warranties on your products?
Yes, all new sewing machines and vacuums are covered by the original manufacturer's warranty. Additionally, Meissner provides a one-year labor warranty on most new machine purchases to ensure your equipment runs smoothly.
Can I return a machine if it is not the right fit for me?
We offer a 30-day return policy on most items in new, unused condition with original packaging. Please note that certain software, embroidery patterns, and industrial equipment may be subject to a restocking fee.
Do you provide repair services for machines not purchased at Meissner?
Absolutely. Our expert technicians are certified to service most major brands of sewing machines and vacuums, regardless of where they were originally purchased. You can drop off your machine at any of our retail locations.
Are classes included with a machine purchase?
Yes! When you purchase a new sewing, embroidery, or quilting machine from us, you receive complimentary 'New Owner' classes to help you master your specific model's features and functions.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer specialized financing options for qualifying machine purchases to help make your dream equipment more affordable.